Issue Management Portal

Streamline issue resolution and enhance collaboration

The self-service Issue Management Portal enhances efficiency and fosters collaboration between your company and your customers. This portal is equipped with comprehensive features for managing issues, allowing users to create, monitor, and resolve issues and implement corrective actions effectively.

By integrating these functionalities, the Issue Management Portal not only simplifies the handling of claims and issues but also significantly improves the resolution process, making it quicker and more efficient. This leads to increased customer satisfaction and more effective collaboration between your business and its clients.

A typical process flow within the portal includes several critical tasks:

  • Entering Claims or Issues: Users can submit claims or report issues directly through a user-friendly web portal.
  • Linking Claims or Issues to M3 Orders: The portal enables seamless linking of claims or issues to specific M3 orders, ensuring that all information is connected and easily accessible.
  • Automated Processing: Issues are processed using predefined actions, which automate the workflow and reduce the need for manual intervention.
  • Actions Related to M3 Transactions: The portal facilitates actions that are directly related to M3 transactions, enhancing the integration with existing systems.
  • Connecting to Existing M3 Processes: It also connects seamlessly with existing M3 processes, allowing for a streamlined flow of information and actions across your business operations.

Infor is a global leader in business cloud software specialized by industry. Infor develops complete solutions for its focus industries, including industrial manufacturing and distribution. Meridion is a Channel Partner to the ERP system M3 and other related Infor products.

Purchase Issue Management Portal today

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Lars Nyström image
Lars Nyström
Sales Manager